Privacy Policy

We will NEVER sell Your Personal Data to Third Parties.

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Scope

This Privacy Policy governs the processing of personal data by InnClusive Retreats ("we," "us," or "our") as the controller, in connection with our website at www.innclusiveretreats.com, and other products and services offered by us (collectively, the "Services").

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Your Personal Data

Your personal data is very important to us. This Privacy Policy provides you with details about the personal data we collect from you, how we process your personal data, and your rights to control the personal data we process about you. Please read this Policy carefully.

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Personal Data Processing for the Operation of Our Website

To operate our website, meaning to maintain it and make it available to you securely, we process usage and protocol data. This includes your browser type and version, operating system, unique device identifier, service provider, IP address, date and time of access, the website you came from (last selected address), and subpages you visited on our website.

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This data may also be processed to detect, analyze, and fix technical issues with the website, as well as to ensure information security. This helps us prevent and, if necessary, prosecute any misuse or attacks against the website.

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We may also anonymize this data and use it in an anonymous form to improve our website and for statistical purposes.

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The legal basis for these processing activities is our legitimate interest in operating our website in a technically secure manner, protecting it against misuse or attack, and measuring and improving its effectiveness.

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Personal Data Processing in Connection with Cookies

Our website uses cookies and similar technologies (referred to as "Cookies" in this Privacy Policy). Cookies are small text files stored in your web browser and system. When you access our website, a cookie can be installed in your system and browser.

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We use various types of Cookies:

• Strictly Necessary Cookies: These cookies enable essential website functionalities like user login, account management, and security features. They allow the website to function properly and be more secure. The legal basis for processing personal data via these cookies is our legitimate interest in operating the website, its features, and ensuring security.

• Performance Cookies: These are used to analyze how our website is used. The legal basis for processing personal data with these cookies is your consent.

• Targeting Cookies: These cookies identify visitors across different websites (e.g., content partners or banner networks) and deliver targeted advertising. The legal basis for processing personal data with these cookies is your consent.

For more information about the cookies we use, please visit our Cookie Information page [Link to your Cookie Information Page Here, if you have one].

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Personal Data Processing in Connection with Contact Forms, Support, etc.

Our website provides various ways to contact us, including for support, to inquire about reservations or for general questions.

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When you contact us, we may process contact data (such as your email address, full name, phone number) and usage and protocol data (such as date and time of usage, IP address), along with the content of your message or request. This data is used to handle your communication. We may also process this data to detect, analyze, and fix technical issues with the contact features, and to ensure security, particularly to prevent and, if necessary, prosecute any misuse of these features.

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The legal basis for this processing is our legitimate interest in providing an official and secure way to communicate with us and handle your inquiries. If your request aims to establish or perform a contractual relationship between you and us, the legal basis for this processing activity is instead for the performance of a contract.

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Disclosure

For certain technical processes like data analysis, processing, or storage, we rely on external service providers. These providers are carefully selected and adhere to high data protection and security standards. They are bound by strict confidentiality agreements and process data only on our behalf and according to our instructions.

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We also collaborate with companies and other entities with specialized expertise in certain areas (e.g., legal advisors, IT consultants). These entities are either subject to professional secrecy obligations or have been contractually obliged by us to maintain confidentiality. If a transfer of personal data to these entities becomes necessary, the legal basis is typically our legitimate interest in utilizing their support.

Where we transfer personal data outside of the EU/EEA, we ensure that an appropriate data transfer mechanism is in place to protect your data. You can request more details on such mechanisms via the contact details below.

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Retention

We store your data only as long as it's necessary to fulfill the purposes for which we collected it, including to meet legal, accounting, or reporting requirements. When determining how long to keep your data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, whether we can achieve those purposes by other means, and applicable legal requirements.

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Required or Voluntary Provision of Personal Data

The personal data processed for the operation of our website and in connection with strictly necessary cookies is collected automatically when you access the website. This means that while providing this personal data isn't legally or contractually required, processing it is necessary for the website to function properly and to ensure its security.

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The provision of personal data processed for any other purpose described above is voluntary. This means that providing such personal data isn't legally or contractually required. However, we cannot provide you with certain contact features or other services without processing the respective data.

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Your Rights Regarding Personal Data

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Provided the relevant statutory requirements are met, you have the right to:

• Access your personal data.

• Have your personal data rectified and/or supplemented.

• Have your personal data erased or its processing restricted.

• Data portability.

• Withdraw your consent at any time.

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You also have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data when it's based on our legitimate interests. We will then no longer process the data unless we can demonstrate compelling legitimate grounds for the processing that override your rights, interests, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.

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Contact Details

Questions about this policy can be directed to:

info@innclusiveretreats.com